Feedback from corporate /government clients
The workshop was an outstanding success. The recipients responded well to the content and
delivery during the two days and this was confirmed by the overwhelmingly positive feedback
provided in the evaluation and strategies since employed by the participants to improve customer
service…We regard ourselves fortunate to have secured Samantha’s services as there are very
few people within Australia who have the same level of knowledge, skills and expertise in the
rapidly growing area of complaints resolution. The majority of training courses available are
pitched at a very basic level which does not meet the needs of senior staff who deal with complex
complaints issues on a daily basis. The amount of material Samantha was able to draw on during
her presentation was very impressive and provided staff with new perspectives into complaints
resolution and an appreciation of complaints handling beyond CSA into a broader business
context.
Heather Sharkey, Assistant Director, Complaints Resolution Branch, Child Support Agency,
Australian Government, 9th July 2009.
The content of the training material has been expertly crafted to suit the intended audience. The
professional layout and design of the materials is impressive. Centrelink has been impressed by
the adaptable, energetic and highly professional service provided by Associate Professor Hardy.
Michelle Cornish, National Manager, People Strategy Branch, Cenrelink, Australian Government,
13 July 2009.
Thank you so much for your positive manner and skilful facilitation of our mediation, you assisted
us reach an outcome neither of us was sure we could achieve. I believe the outcome will be well
worth the money and time spent.
Mediation client, 15 December 2008
Thank you for your contribution to my learning and professional development. It has been such
a pleasure and of enormous benefit to learn from you directly. Thanks for your professionalism,
commitment and consistent role-modeling.
Natalie Walker, December 2008
Feedback from training workshop participants:
- Sam Hardy presents in a very interesting manner and keeps the class engaged. She is very organised and helpful with explaining things.
- Outstanding overall! Enthusiastic, knowledgeable, accessible, interesting.
- Thorough knowledge of course content. Great preparation. Willingness to be flexible to different learning needs of students.
- Built good rapport. Knows material. Practical and research perspective.
- Very professional, knowledgeable and approachable.
- Extremely well-presented course that held my attention.
- Sam’s highly educated, skilled and personable.
- Sam kept the energy level high in order to engage the group even after lunch! Very open minded about changing to best meet the needs of the group.
- Thanks so much – enjoyed every minute of the course. Never a dull moment!
- Sam is a great teacher – combining theory and practical experience.
- I loved the course, highly entertaining and informative.
- Wonderful! I got more out of the course than I thought I would, every question was answered clearly – wonderful.
- Such a fulfilling and informative course. It definitely has the capacity to educate, influence, change and alter a person’s belief and respect for negotiation and conflict studies.
- Sam’s passion for this area was so obvious, she spent time answering all questions.
- Without a doubt Sam’s knowledge in this area was obvious, she provided relevant and up to date information.
- Sam definitely influenced, motivated and inspired me to learn more about dispute resolution. Her obvious knowledge and experience in these areas, and useful anecdotes that illustrated real world situations proved very useful.
- Sam was fun, engaging and organised.
- Sam had the ability to succinctly answer questions from students drawing upon experiences she has had in the legal and conflict resolution field and also studies conducted in this area.
- Not just an overload of theory. Great activities that allowed us to do ‘practice’ and increase our skills.
- Really very skilled trainer and presenter, excellent knowledge of how to manage a group and attend to training needs, was very impressed.
- Very enthusiastic, generating confidence, very clear language. Good style when giving explanations (informal but concise and comprehensive at the same time). Very good smile, very authentic.
- Sam demonstrated a wonderful command of the material and her enthusiasm for the course material made it quite easy to learn.