I have been developing and providing training in conflict resolution for over fifteen years. Clients can choose from a number of available courses, and I can also design tailored training packages to suit your particular needs, including train-the-trainer workshops and resource development.

Teaching philosophy

My teaching philosophy is based on principles of adult and reflective learning. As a mediator, I am comfortable with the role of facilitator and strongly believe in the benefits of a facilitative approach to teaching. I maintain a balance between content and practical skills in course development, and ensure that participants receive individualised feedback on skills exercises.

My courses include a range of different activities in order to keep participants engaged and also to appeal to different styles of learners. I have a flexible approach to teaching and adapt to participants’ needs and interests. I also encourage feedback and collect formal evaluations of my teaching from participants in each of my courses, as well as regularly seeking out peer feedback from co-trainers and other specialists in the field. This ensures that my course materials and my teaching are constantly reviewed, updated and developed.

Available Courses


  • Accredited facilitative mediation training
  • Transformative mediation training
  • Advanced mediation training
  • Managing ethical issues in mediation
  • Effective preparation for mediation
  • The lawyer’s role in mediation
  • Mediating with same-sex couples


  • Introduction to principled negotiation
  • Negotiation process and strategy
  • Negotiation skills
  • Managing ethical issues in negotiation
  • Effective preparation for negotiation

Conflict Management

  • Managing conflict in the workplace
  • Managing conflict in universities
  • Managing conflict in the higher degree research student/supervisor relationship
  • Effective complaints handling
  • Skills for difficult conversations
  • Managing difficult behaviour

Conflict Coaching

  • REAL Conflict Competency
  • REAL Conflict Coaching Fundamentals
  • REAL Conflict Coaching Mastery
  • REAL Communication Skills
  • REAL Skills for Working with Emotions
  • REAL Cultural Competency
  • REAL Tools for Coaches
  • REAL Creative Tools for Coaches
  • REAL Supervised Practice
  • REAL Reflective Practice
  • REAL Conflict Coaching for Managers
  • REAL Conflict Coaching for Family Practitioners
  • REAL Ethics for Conflict Coaches


  • Punctuation and grammar for lawyers
  • Effective communication
  • Active listening
  • Effective questioning
  • Effective persuasion
  • Research and essay writing
  • Artful approaches to managing conflict

I have conducted training for:

  • Catholicare Sydney
  • Upper Murray Family Care, Wodonga
  • University of New South Wales
  • RMIT, Melbourne
  • George Mason University
  • University of Melbourne and La Trobe University Graduate Student Association Staff
  • Hong Kong Shue Yan University
  • Main Roads Townsville
  • Centacare Townsville
  • Centrelink National HR Managers / Team Leaders South East Queensland
  • Law Institute of Victoria
  • Mediator Style Training
  • James Cook University
  • Bond University
  • University of Queensland
  • La Trobe University
  • University of Tasmania
  • Minter Ellison Lawyers (Melbourne, Brisbane, Canberra, Sydney)
  • Landers and Rogers Lawyers (Melbourne, Sydney)
  • Wisewoulds Lawyers
  • Lexis Nexis
  • Legalwise
  • New South Wales Fire Brigade
  • Asia Business Forum, Kuala Lumpur, Malaysia
  • Child Support Agency
  • WorkSafe Victoria
  • Office of the Disability Services Commissioner
  • Public Transport Safety Victoria
  • Queensland Residential Tenancies Authority Conciliators
  • Goulburn-Murray Water, Professional Women’s Development Program
  • Graduate Certificate in Legal Practice, Tasmanian Center for Legal Studies
  • Accord Group
  • Public Sector Management Course Tasmania
  • Tasmanian Adult Education
  • Australian Institute of Arbitrators and Mediators and the University of Adelaide
  • CPA South Australia

Contact Us