I want to take this opportunity to personally thank you for the fantastic learning experience you provided my management team.  I know that we put the pressure on by requesting that you deliver 8+ hours of content in just 4 hours but you certainly did rise to the challenge and did a fantastic job for us.  

Of course we had high expectations going into this learning opportunity being delivered by a skilled professional  such as yourself but these were far exceeded as confirmed by the feedback I have received from the attendees. All were very impressed by your relaxed and engaging style which kept their attention focused for the full duration. A hard thing to do after already having spent 8 hours in a classroom environment.

For me, the success or otherwise of such learning is measured by what the attendees take away and put into practice. It is only one week since your training was delivered and in this short space of time I have already had several attendees make reference to a difficult conversation they were preparing for. These people, including myself, are now far more confident in having these conversations and, just as importantly, they realise that they are a necessary function of leadership.

Sam, thank you so much for opening our eyes to the benefits that can be gained from having these difficult conversations. The content of what you presented was excellent but, more importantly, it was the way in which you delivered it that impressed us all the most.  You created a very inclusive environment that allowed us to relax and to soak up the content of your presentation.